Worst Reviews on Etsy Because Someone Did Not Read the Description

Equally with whatsoever concern, it is never a straight road – there will be expert days and bad days. If you lot ain an Etsy store, y'all will know these days can result in a bad review.

Receiving a bad review on Etsy can put you back mentally and allow you to lose clarity on our goals. But dealing with a bad review is easier than yous think.

In this mail, we volition wait at ways you every bit a shop possessor can deal with a bad review on Etsy, how to resolve these problems, and learn from them.

*This mail service contains some affiliate links for your convenience (which means if you make a purchase after clicking a link I will earn a small commission. Information technology will not price y'all a penny more) Click here to read my full disclosure policy.

What is a bad review on Etsy?

Reviews on Etsy are based on a star rating – 5 stars being excellent (this is what we want), and ane star is the worst.

Anything with a three or less star is deemed to be less than perfect. Of course, they could leave a five-star review with a less than ideal comment. Fortunately, for the almost part, nosotros await at stars. These show at the top of your store under your shop'south proper noun and are the average review rating in your shop'southward previous 12 months.

How to remove a negative review from Etsy

Y'all tin contact Etsy's support and inquire them to remove the review. Of form, y'all must provide a reason for requesting that the review be removed – not just, they don't like me, or information technology's not true.

A shop owner can request to accept a review removed from Etsy if it contains any of the following – this is not a limiting list, and each case is looked at individually.

• Mentions violence or acts of violence
• Contains personal or private information
• Is racist
• Threatening
• It is a review that you tin can prove is shilling.
• Another store owner has purchased from you lot and intends to leave a bad review to hurt your shop. (difficult to show, of course)

This listing is not limited – and you can also take a review removed if the complaint is incorrectly directed at you or your store.

For example – something is lost in the postal service, damaged by someone other than yourself, was eaten by the neighbor's dog, etc.

For example – you lot send the production, but the shipping time was way off since it was lost in the postal service or damaged.

In this example – Etsy would consider removing the review as the mistake was not in your easily and could non be controlled by yous.

How to report a bad review to Etsy

Suppose the review in your Etsy shop is still within the 100 days of the estimated delivery fourth dimension. In that case, you tin report a review using the link beneath the review in your shop. Yous can even written report a review with 5-stars if yous wish too.

You volition demand to explicate why you would like to report this review and, of class, request to have it removed.

Now the big question.

Should y'all respond to a bad review on Etsy

Firstly – if you run into a bad review in your shop – don't respond right away. Go abroad, take a cup of tea, and retrieve nigh your next actions.

It's often our nature to simply write a defensive rebuttal near how you lot try actually hard to brand everything perfect. What the reviewer is suggesting is merely not true.

Don't do this.

If the review doesn't go confronting Etsy'due south policies – information technology's up to yous to manage as a shop owner. (Big girls' pants time).

Firstly –

Look at ways you can resolve the consequence with the least amount of hassle. Is there a way you can please the customer without feeling you have lost likewise much?

1. Now respond to the review IN A Private MESSAGE.
2. Practice not employ the public platform to air your displeasure.
3. Contact the heir-apparent via the e-mail organization in Etsy in the beginning instance.
4. Keep your responses light and cheerful – recollect every sentence you write is function of your brand, and this is no exception.

An instance of a answer – (even if the review said your item is a load of poo and they wouldn't recommend anything from your shop)

Dearest client,

Today, I noticed you left a three-star review in my shop for the item (insert item). I would like to understand your difficulties, and I wonder if you could take a few minutes to requite me some further details.

I understand you were disappointed with the production. As this is the first time I accept received a negative review – please help me resolve the issue for you past explaining what I can practice to rectify the problem.

Your feedback is important to me, and everyone at (insert shop name)

Kind regards

So – at to the lowest degree this will open up the conversation as to how you will deal with information technology.

If they say – they would similar a refund, and your item is digital, I would say give information technology to them. By lunchtime the same day, you lot can movement on with your shop and have a cup of tea. Problem solved.

But – refunding the detail might not solve the buyer'southward problem. Yous volition need to apply your expertise to rectify the issue directly with the buyer.

In one case you have deemed to have solved the issue with the customer –

Tin can I ask the buyer to change their review on Etsy?

If you have solved the outcome to the best of your abilities and everyone seems happy – it's now time to ask them to change their review.

They are under no obligation to exercise so. Indeed much of the advice out there is never to enquire anyone to change their reviews, notwithstanding if you lot have resolved the issue, I encounter no reason why not.

Simply this is the best-case scenario for you.

Here is an example

Love customer,

Further to our previous conversations regarding the (insert name ) purchase, I hope y'all will concur that we have resolved the issue for you in a (timely) and (professional) style.

We piece of work hard to ensure all our customers are sincerely happy with their purchase from us and hope yous will return over again soon.

If you concord, we would exist very grateful if you returned to our shop one final time and improve your review to reflect these efforts. Of form, you are under no obligation to practise and so, and totally understand if you practice not wish to.

You can discover the link to do so nether purchases and reviews. (Insert link).

In one case again, thank you for your custom and hope to see you again presently.

Kind regards

Now, suppose the customer goes dorsum to amend their review. In that example, it is benign as it means you have not had to go involved publicly. Hopefully, the whole thing can exist sorted in just a matter of a few emails.

If the buyer does non go in and meliorate their review –

Now, what – they don't want to amend their review.

Well, you are now safely able to become in and respond to the review publicly on the shops' platform.

Again – write as though y'all are speaking to the heir-apparent. Be considerate and honest in your writing.

Admit that you lot made a mistake on this occasion and say what you accept done to resolve the issue. Other buyers will read your response, and as long as you take been sincere – the majority of buyers volition know that your customer service is good, and they are safe to buy from you.

Don't worry if this is you lot – I make a tonne of mistakes when I starting time started on Etsy

Honestly – this can benefit you if information technology'due south done correctly.

Explain in brief what y'all did to resolve the issue and clarify the customer is at present satisfied with the issue.

Use your response to sell your products and branding – say cheers and be kind.

What happens with a buyer opens a case confronting your Etsy store

If the issue can non be only resolved, and the heir-apparent nevertheless feels there is a instance to answer. They tin formally open a case confronting you.

Once a case against you lot has been opened, you can find the information under your store settings, community and assist, and cases. I didn't meet a tab for it in my store- so perchance you only see it if information technology is relevant.

To close a example, y'all must achieve one of the following

1. The buyer closes the example because you have ratified the trouble and is no longer disputing the transaction
2. Yous accept issued a total refund to the buyer
3. In the case of missing items in the mail – you provide delivery proof confirming the detail was delivered as per instructions.

Each case is split – and it'south best not to get into a dispute with the buyer in the first instance if y'all can avert it.

How to avoid bad reviews on Etsy

Your Etsy shop is a business, and y'all should care for information technology the same, whether it'south making over 10,000 a month or as little equally l$. Every penny counts considering you are now an entrepreneur and non a hobbyist.

While it would exist near incommunicable to command everything, here a few things, which may ultimately hateful the difference between a bad review and an excellent review.

Manage buyers' expectations. Ensure yous have told the buyer what size the detail is – that your photos give an overall representation of the product. Don't try to trick the heir-apparent with pictures – because when they receive the production, you tin't hide.

Delivery times– this can exist the biggest gripe for buyers. If the product is going to take an additional 20 days, and so say then. Be honest and manage their expectations.

I recently purchased some paints on Etsy, and as I'd checked out as a invitee, I didn't encounter the email to say it had been dispatched. When I contacted the store to ask where my detail was, their response was – I don't understand, and I've already told you when it was shipped. Hmmm. – now, why would I be asking then?

Paints nonetheless haven't arrived and it'southward been v weeks, simply the shop owner has already told me – no refunds.

Ensure you are selling the all-time product you tin. This might hateful taking a production off auction if you lot receive a complaint – As I did once, a customer complained of the poor quality impress.

Heed to your customers and build your shop with their wants and needs in mind – not yours.

Keep an middle on and encourage feedback on your items. Adjust your products based on that feedback, as this will guarantee you don't spend fourth dimension making products no one is interested in.

Include a bulletin to buyers. Build a connexion with your client and always seek feedback where you can. Many sellers work difficult to include personal touches in their products, from additional gifts to handwritten notes.

Remember to brand your product memorable.

Does this mean you lot should always requite away the farm to go along the customers happy?

No – not at all. You have store policies in place to protect you as a seller, and if you stick to your policies, and so Etsy will dorsum you up. (For the most role) –

And so – yous don't e'er have to refund a digital particular – your store policies can be broken if you wish. I cull to refund in the majority of cases. Simply considering – the buyer didn't read the 'it's a digital print' in large capitals mentioned 4 times in my shop.

It happens.

Apply your mutual sense; you can as well be a happy store owner when doing business organization on Etsy.

Frequently Asked questions

How to remove negative feedback from Etsy

You lot can take negative feedback removed from Etsy by clicking the 'written report this review' flag underneath the review in your shop. Etsy will remove the review if it goes confronting Etsy's policies, such as mentioning violence or racism or is a direct outcome of something or someone not nether your control equally a seller. Meet Etsy policies

Tin can you lot enquire a buyer to remove their review from Etsy?

Yes – you lot tin contact the purchaser and ask them to remove or amend their review. Endeavour to resolve the issue through the Etsy e-mail in the offset case before you ask them to do and so. The buyer is not obliged to remove their review, though.

When can y'all leave a review on Etsy?

You may go out a review on Etsy at any point within 100 days of the estimated delivery times or, in the case of digital downloads, immediately post-obit download past the customer.

Can you dispute a bad review on Etsy?

The shop owner tin contact Etsy past reporting the review and dispute information technology because it goes against Etsy'southward policies on reviews.

When you receive a bad review, should I stick to my policies on Etsy?

Your store policies are in that location to protect you from buyers. They provide a framework to work to. You lot may or may not stick to your store'southward policies during any transaction if information technology is beneficial to both parties. It is not wise to go confronting your own shop policies if it is detrimental to the buyers.

Can you delete a bad review on Etsy?

The shop owner can not delete a bad review on Etsy. They should contact the buyer privately and endeavour to resolve the issue. Or in Etsy can remove the review if it goes confronting Etsy policies.

I received a bad review on Etsy – what should I do?

Firstly – don't panic. It happens and is hopefully a pocket-size issue; both parties tin sort out quickly and move on. Please do not respond to a nasty review on Etsy. If y'all feel the review is unfair or has no grounds, contact Etsy and report the review.

Exercise bad reviews affect my Etsy store?

It is thought that a bad review on Etsy does affect your rankings. Still, Etsy has said that negative reviews simply marginally affect your identify in search and accept only a slight impact on your shop ranking. And then yes, and No.

What happens if I receive likewise many bad reviews on Etsy?

Well, merely put – Etsy volition suspend your shop if they run across fit to do and so. Administrators can shut your shop or suspend it at will. Likewise as when you have failed to pay your Etsy shop bill on time.

Final thoughts on Dealing with a bad review on Etsy – Remember to reply to reviews with a business organization attitude and exist polite and considerate in the first instance. Attempt to resolve the issue outside of the public reviews kickoff.

This might hateful refunding the client or delivering a new replacement detail. Treat your reviews every bit a gift and non something to bargain with – remember to employ the tips above to ensure a perfect five-star review every time.

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If you enjoyed the post – please feel free to pivot it to your favourite pointers lath.

I hope this post was helpful, let me know in the comments if yous accept any more thoughts to add on how to Deal with a bad review on Etsy.

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Source: https://ohshecreates.com/bad-review-on-etsy/

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